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The Academy - Dispatch Training Career Overview

 

 


Dispatch Career Overview


Job Description

  • Dispatchers provide a critical role in the delivery of emergency police, fire and medical services
  • Civilian employee for Police Departments, County Sheriff's Departments or Communication Centers
  • Work can be very intense, but also very rewarding
  • Technically challenging work requiring specific abilities and intensive training
  • Most positions include shift work, seven days a week, including week-ends and holidays
  • Excellent benefits
  • Tremendous career potential
  • Entry level salary range: $2900-$4200

Skills Needed

  • Ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations and the ability to make split-second decisions
  • Ability to multi-task, gather and disseminate information clearly, accurately and rapidly
  • Ability to establish and maintain cooperative relationships with those contacted in the course of work
  • Ability to work with accuracy and speed in urgent situations
  • Ability to calm irate and hysterical persons
  • Ability to carry out oral and written instructions according to established procedures
  • Ability to operate a wide variety of computers, radios and recording equipment
  • Good typing skills and familiarization with a keyboard

Job Duties

  • Primary job responsibilities include answering 9-1-1 emergency calls for police, fire and medical assistance
  • Ensure correct resources are sent to each call for assistance
  • Determine priority, nature and location of calls for assistance
  • Maintain the status of public safety personnel when dispatched for service
  • Keep complete and accurate records, logs and reports

Minimum Qualifications

All departments have their own requirements but generally:

  • High school graduate, General Educational Development (GED) certificate, or California Proficiency Certificate
  • Type a minimum of 25-35 wpm
  • Public contact employment experience
  • Ability to pass a comprehensive background investigation